Former WW Head of eCommerce Solutions Delivery, Apple
Marcus is a dynamic technology director with over 20 years experience of working with major brands to drive enterprise-level digital transformations and electronic commerce, creating shareholder value and lasting change through the use of digital technology.
He has a consistent track record of success developed on three continents, and most recently worked in Silicon Valley for Apple, where he led eCommerce solutions delivery for the company’s worldwide online business, and also drove the adoption of agile software delivery; he returned to the UK at the beginning of 2016 to join retailer Marks and Spencer, where he is the director responsible for driving the company’s digital transformation and running its online business. Marcus is a strong, motivational leader with experience of managing teams and resources in excess of 1,000 people, and with annual budgets in excess of $200m.
He is an expert in Agile transformations, with real experience of driving the adoption of Agile in major organisations like Comic Relief and Apple, and is one of a small number of people certiﬁed as an expert in the Scaled Agile Framework (SAFe) and with actual hands-on experience of implementing Agile at scale — together with the war stories and scars earned in the process.
In addition to his expertise in delivering value for commercial organisations, he also has a passion for the use of technology to drive positive social change, and spent two years building and leading Comic Relief’s technology function, during which time he drove the delivery of award-winning technology and digital products, including the record-setting donations platform that supports Red Nose Day.
He is also heavily involved in ‘Social Tech’ in his spare time, and was a director and trustee of Nominet Trust, and has served on the boards of several charities and social enterprises and actively seeks to help charities and social tech organisations to embrace the digital age.
Having lived and worked in the UK, Asia and America, he has a uniquely international perspective on the challenges facing organisations and societies today, and how technology affects them — both positively and negatively — and has strong views on social exclusion, diversity in technology, managing technology talent and how large corporations should react to the challenges and opportunities that the advent of the digital age brings.
His time living in Silicon Valley has also allowed him to develop deep knowledge of the approach to innovation and digital technology, there and his experience at Apple has helped to give him perspective on the importance of both developing compelling customer experience in the digital age, and the secret sauce that has allowed Silicon Valley to become the powerhouse of the Tech Industry.